Frequently asked questions for ProMax resellers.
Clear answers about credits, pricing, onboarding, support, and responsible service claims.
What is a ProMax IPTV reseller?
A reseller obtains an agreed credit allocation and uses supplied reseller access for eligible customer activations under confirmed terms.
How many credits does each subscription use?
A 1-month subscription uses 0.1 CR, 3 months uses 0.3 CR, 6 months uses 0.5 CR, and 12 months uses 1 CR. Message us on WhatsApp for current reseller package prices.
What should I include in a quote request?
Include your target market, estimated activations, preferred subscription durations, and questions about payment, delivery, or support.
How are reseller credits used?
The applicable credit rules are provided with the current offer. Confirm how each duration consumes credits before ordering.
When will reseller access be delivered?
Delivery depends on the confirmed order and payment conditions. Ask for the expected window in writing before payment.
Is content availability the same everywhere?
Channel, language, category, and service availability may vary by market and can change over time.
Can I advertise guaranteed uptime or a fixed channel count?
Only publish claims confirmed for your offer. Avoid absolute guarantees unless supplied in writing.
What support is available?
Ask the reseller team to confirm the contact channel, support scope, and incident process for your package.
Can I get a refund?
Eligibility depends on the order, delivery status, credit use, and Refund Policy. Contact the team promptly about a verified problem.
How should I secure reseller access?
Use unique credentials, restrict access to trusted staff, and report suspected unauthorized access promptly.
Need an answer specific to your order?
Contact the reseller team with your market, expected volume, and question.